We're straight-up honest about how we handle your info - no corporate mumbo jumbo here
Look, we get it - nobody actually enjoys reading privacy policies. But here at Glaive Nexus Realm Auto Masters, we're gonna keep it real with you. This isn't some legal department's copy-paste job.
We're a small crew running a performance shop in Toronto, and we take your privacy seriously 'cause that's just how we roll. When you trust us with your ride, you're trusting us with your personal info too, and we don't take that lightly.
This policy explains what we collect, why we need it, and what we do with it. Pretty straightforward stuff.
When you book an appointment or get in touch, we'll need your name, phone number, email, and sometimes your address. Basic stuff so we can actually reach you about your vehicle.
Year, make, model, VIN, mileage - all the details about your ride. We keep service records too, 'cause it helps us track what's been done and what might need attention next time.
Credit card info when you pay for services. We use secure processors though - we don't store your full card numbers on our end.
IP addresses, browser types, and how you navigate our site. Standard website analytics stuff that helps us figure out what's working and what's busted.
We protect your data like we'd protect the keys to a customer's GTR - with serious care.
That said, no system's 100% bulletproof. We do our best, but the internet's the internet. If something goes wrong, we'll let you know ASAP.
Under Canadian privacy laws (PIPEDA and all that), you've got some solid rights:
See what info we've got on you
Fix anything that's wrong or outdated
Ask us to delete your info (within legal limits)
Unsubscribe from marketing emails anytime
Wanna exercise any of these? Just shoot us an email at service@glaivornexusrealm.info or give us a call. We'll get on it.
We don't keep stuff forever - that'd be weird and unnecessary.
| Type of Data | Retention Period |
|---|---|
| Service records & invoices | 7 years (tax requirements) |
| Contact information | As long as you're an active customer |
| Marketing preferences | Until you opt out |
| Website analytics | 26 months max |
After that, we either delete it or anonymize it so it can't be traced back to you.
Our services aren't aimed at kids under 16. We don't knowingly collect info from minors.
If you're a parent and think your kid gave us their info somehow, let us know and we'll delete it right away.
Things change - laws get updated, our practices evolve, whatever. If we make significant changes to this policy, we'll let you know via email or a notice on the website.
Minor tweaks might just show up here with an updated date at the bottom. We won't pull any sneaky stuff though.
Got questions or concerns about your privacy? Don't be shy - reach out.